🧭 Availability
Do you have the racks featured on your website in stock?
No — we don’t keep inventory on hand. Every rack is made to order, ensuring quality and customization for each customer. Please refer to the lead time listed above for current availability.
🧰 Assembly
Do the racks arrive assembled?
No — all racks are shipped unassembled to reduce shipping costs and minimize potential freight damage. Each order includes the necessary hardware and detailed assembly instructions.
Are tools required?
Yes — most racks require only basic tools such as standard wrenches/sockets.
Can I assemble the rack by myself?
Smaller floor-level racks can typically be assembled by one person. For larger or double-tiered models, we recommend having two people for ease and safety.
Where can I find assembly instructions?
Assembly Instructions are included in each shipment and can also be downloaded from the individual product pages on our website. Instructions for previous racking versions are available on our Archived Assembly Instructions page.
💬 Quotes & Orders
How do I request a quote with a shipping estimate?
To receive a formal quote with shipping details, please include the following information:
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Account or Business Name
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Shipping Address (including business name, if applicable)
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Rack Style and Quantity
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Color Selection
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Optional Features (such as tray type, wall format, or casters—depending on the rack)
You can send this information through our contact form or email us directly at sales@rudyrack.com.
Once received, our Sales Team will prepare your quote and follow up with any clarifications or freight options.
🚚 Shipping
How does shipping work?
All racking is made to order, and lead times vary depending on production volume.
Rudy Rack ships through UPS, SpeeDee Delivery, and a network of freight carriers via our preferred freight forwarder. Our Shipping Team selects the most cost-effective carrier for each order.
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Shipping quotes are available upon request.
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Freight costs include liftgate service only if requested when the order is placed.
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Customers are responsible for unloading boxes from the truck unless a liftgate has been added to the shipment.
Can I schedule a delivery appointment?
Yes — delivery appointments can be arranged for palletized (LTL) freight shipments for an additional fee, which varies by carrier.
To request one, simply note it in the Order Notes section during checkout.
Please note: delivery appointments are not available for smaller parcel shipments sent via UPS or SpeeDee Delivery.
Do you ship to Canada?
Yes, we do!
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Smaller orders ship via UPS Standard.
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Larger palletized orders (like tiered racks) require a customs broker, which you will need to arrange directly.
Rudy Rack does not provide brokerage services but will coordinate with your broker as needed.
For assistance, email us at sales@rudyrack.com.
Do you ship internationally?
Yes — international shipping is available.
Customers are responsible for arranging their own customs brokerage and covering any duties, taxes, or additional fees. Rudy Rack does not provide customs broker services.
💳 Payment
What payment methods do you accept ?
Payment is required before shipment. We accept:
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Credit Card Payment (Visa, Mastercard, American Express, and Discover)
For online orders, a credit card number is required at checkout.
Credit cards are typically processed within 24–48 business hours after your order is issued. You will receive a confirmation email once your order has been released into production.
Do your prices include tax and shipping?
No — prices listed on our website exclude shipping and applicable taxes.
Shipping costs vary by order size and location and can be quoted upon request.
Sales tax applies only to orders shipping within Wisconsin.
🚲 Racks & Features
What makes your tray design special?
Our tray design has been refined through ongoing research to ensure every bike fits securely—without adjustment.
Each tray keeps bikes upright and stable, measuring 70 inches long and fitting wheelbases up to 48 inches.
What tire sizes do your trays accommodate?
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Standard Trays: For tires up to 2.7 inches wide
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Fat Tire Trays: For tires 2.8–4.5 inches wide
What do you mean by Wall and Island formats?
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Wall Format: Bikes load from one side only
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Island Format: Bikes can load from both sides for a 360° display
What maintenance does my bicycle rack require?
For best results:
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Wipe off mud and water regularly
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Check that all bolts are securely tightened (not just finger-tight)
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Follow our Assembly Instructions closely
In the unlikely event of a weld failure, our breakage warranty covers replacement.
What color options are available?
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Black: Smooth-textured, opaque black powder coat for a modern, professional look
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Iron Glimmer: Smooth-textured silver-inspired tone with a subtle shimmer for a refined industrial style
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Clear: Glossy transparent coat showcasing raw steel for a rugged yet polished finish
🔁 Returns
If you are not completely satisfied with your purchase, you may return your rack(s) within 60 days of shipment.
Customers are responsible for return shipping.
Custom-color racks are non-returnable.
