Do you have the racks featured on your website in stock?
No—we don’t keep inventory on hand. Every rack is custom-made to order, so please check the lead time for availability.
How do I request a quote with shipping estimate?
To receive a quote with shipping estimate, please provide the following details:
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Account Name
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Shipping Address (including business name, if applicable)
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Rack Style and Quantity
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Color Selection
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Optional Selections (such as tray type, wall format, or casters—depending on the rack)
You can send this information through our contact form or by emailing us at sales@rudyrack.com. Once received, we’ll create a formal quote and follow up with any shipping details or clarifications needed.
Do you ship to Canada?
Yes, we do! For smaller orders, we ship via UPS (please note that additional duties, taxes, and fees apply). For larger orders such as tiered racking, an International Customs Broker is required, and separate fees will apply. Please note that Rudy Rack does not provide a customs broker service. If you need any help with shipping to Canada, feel free to email us at sales@rudyrack.com.
Do you ship internationally?
Yes, we can ship internationally; however, you will need to work with your own customs broker to manage the import process. Please note that duties, taxes, and additional fees will be billed separately by your broker. Rudy Rack does not provide customs brokerage services.
What makes your tray design special?
We’re continuously refining our tray design through research to ensure your bikes fit securely without any adjustments. Our design helps keep bikes upright and stable. Each tray is 70 inches long and can accommodate wheelbases up to 48 inches.
What tire sizes do your trays accommodate?
- Standard Trays: Designed for tires up to 2.7 inches wide.
- Fat Tire Trays: Built to hold tires with widths between 3.5 and 4.5 inches.
What do you mean by Wall and Island formats?
- Wall Format: Bikes load from one side only.
- Island Format: Bikes can be loaded from both sides.
What maintenance does my bicycle rack require?
For best performance, wipe off any mud or water regularly and ensure the rack is assembled according to our Assembly Instructions. Make sure all bolts are tightened securely (beyond just finger tight). In the unlikely event that a weld breaks, our breakage warranty covers replacement.
What are the color options?
- Black – An opaque black smooth-textured super-durable powder coat for a modern and professional look
- Iron Glimmer – An opaque silver-inspired shade with a smooth-textured super-durable powder coat that adds a subtle shimmer for a refined industrial aesthetic
- Clear – A transparent glossy super-durable powder coat that showcases the raw metal beneath, giving a clean and rugged yet polished look
